Our Customer Service Representatives are available to help you with any general questions or concerns that you may have.
At times, however, you may feel we have not met the service standards outlined in our Customer Charter and would like to lodge a formal complaint. To ensure your query is handled as effectively and efficiently as possible.
You can submit a complaint in the following ways. Please supply as much information as possible in your correspondence.
You can dowload a copy of our Customer Complaint Form here.
1800 737 036
PO Box 1066
BENTLEY DC WA 6983
How we will respond
Our complaints and dispute resolution procedures are designed to ensure we handle your concerns in a courteous and efficient manner: