Horizon Power :: Building a New Business Property

In This Section

Where do I start?

You need to contact our Customer Service Representatives on 1800 737 036 to establish your account details with us. You will then be provided with a Customer Reference Number which you should provide to your builder at your pre-start meeting. Alternative you can download an application form here and fax or post it to us.

New business power supply
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We need to obtain the following information from you when establishing your account.

A name for your account. Please provide your company name and/or your trading name;
Your ACN (Australian Company Number) if your business is registered, or your ABN (Australian Business Number) if not registered;
The name of the company's directors or owners;
The residential address, date of birth and contact numbers of the company's directors or owners;
The name of the person making the application;
The business contact name and phone number; and
The mailing address for Horizon Power correspondence.

It is also a good idea to let Horizon Power know if you already have an existing account for another premise. This way we can link both accounts making it easier for any future dealings with Horizon Power. If you have an existing account please provide the corresponding bill account number.

There are several important things that need to happen to ensure your power is connected on time. These are best discussed at your pre-start meeting with the builder.

1. The Connection Process

Your licensed electrical contractor or builder will submit the following information to Horizon Power

a "First Notice" advising that electrical work is to commence, and once work is complete
a "Final Notice" advising that the work has been completed.

2. Provide access for inspection

Horizon Power may require access to the premise to do a safety inspection at any time during the construction phase, or after completion. The lot number or other means of identification (as stated on the "First Notice") should be easily seen from the street.

If an inspection finds that the electrical work does not meet current requirements, an Inspector's Order will be issued. The licensed electrical contractor responsible for the installation must rectify the defects, sign the Inspector's Order and return it to Horizon Power before the electricity can be connected.

When will the Power be connected?

For small business customers (those businesses which consume less than 160 MWh of electricity per annum) within an existing Horizon Power licensed area where the powerlines run past the property, will be connected within 20 business days of acceptance of our quotation.

If the supply to your premise requires the network to be extended or upgraded, a period of up to 12 weeks may be required. You will be advised if this appies to you when we respond to your application.

To connect a commercial or industrial development, a quotation will be provided with 10 - 14 days from when all information required to assess your application has been received. From quotation acceptance, we endeavour to connect all customers within 12 weeks. A longer period of time may be required if the network requires reinforcement to accommodate your power requirements. You will be advised if this applies to you when we respond to your application.

How much does it cost?

New business accounts currently attract a non-refundable Account Establishment Fee of $29.80. This is payable on your first account following connection.

An additional cost of $240.40 is applicable to those properties requiring a three-phase connection.