Horizon Power :: Claims

In the event that your power supply is interrupted, and the interruption is caused by Horizon Power, you may be able to make a claim for compensation.

Under the Extended Outage Payment Scheme, you may be able to receive compensation of $80 if your power is out continuously for more than 12 hours from the time it is reported to Horizon Power.

You may also seek compensation from Horizon Power for loss or damage if this was caused by our negligence.

Should you experience a fault with your power supply, please telephone 13 23 51 and Horizon Power crews will attend to the fault as quickly as possible.

Further information on the two compensation schemes is available below.

If you are not happy with our response you may contact the Electricity Ombudsman on
1800 754 004. Further information on the Ombudsman's office is available from www.ombudsman.wa.gov.au/energy

Compensation For Damage

Customers can make a claim for compensation for loss or damage if it is caused by Horizon Power's negligence.
Extended Outage Payment Scheme

From 1 July 2005, Horizon Power customers affected by power outages lasting 12 continuous hours or more may be eligible to receive an $80 payment.
Planned Power Interruption

If for any reason, Horizon Power fails to provide a customer with three days notification of a planned power interruption, you may be eligible to claim a $20 payment.

Claims

Compensation For Damage

Extended Outage Payment Scheme

Planned Power Interruption