Horizon Power :: Developing solutions for remote customer care

Customer service is an integral part of Horizon Power’s operation, and will be bolstered by a new customer information and billing system to ensure that customers receive quality service at every point in which they interact with the business.

Horizon Power’s project team is making rapid progress to shape the delivery of customer service for completion of the project by mid 2009. The new system will include innovative solutions that meet the needs of regional towns and remote communities in Western Australia. This may eventually include mobile service centres that will provide customer contact, payment facilities, meter reading and safety and energy education.

Over time, Smart Meters will also help to streamline customer service processes, with the ability to disconnect and reconnect customers remotely, saving journey times to remote areas and improving the timeliness of response.