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Building or upgrading your business

Where do I start?

You need to contact our Customer Service Representatives on 1800 737 036 to establish your account details with us. You will then be provided with a Customer Reference Number (CRN) which you should provide to your builder at your pre-start meeting. Alternatively you can download an application form here and fax or post it to us.

New business power supply doc

We need to obtain the following information from you when establishing your account.

• A name for your account. Please provide your company name and/or your trading name
• Your ACN (Australian Company Number) if your business is registered, or your ABN (Australian Business Number) if not registered
• The name of the company's directors or owners
• The residential address, date of birth and contact numbers of the company's directors or owners
• The name of the person making the application
• The business contact name and phone number
• The mailing address for Horizon Power correspondence

It is also a good idea to let Horizon Power know if you already have an existing account for another premise. We can then link both accounts, making it easier for any future dealings with Horizon Power. If you have an existing account please provide the corresponding bill account number.

What happens next?

When you have a CRN you or your electrical contractor will need to complete the Connection Application Form and return this form to us with the specifications requested on the form.

Horizon Power will then provide you with a desktop estimate for the work required. If you chose to proceed with the work, you will be required to pay a 10 percent deposit at this point.

Horizon Power will then issue a Formal Quote for the work and will invoice for the total cost if you chose to accept.

How much will it cost?

An estimate and formal quote will be provided for the work on receipt of your application.

NOTE: All electrical work on the customer's property/premise is the responsibility of the customer's electrical contractor.

Additional costs to connect to the network may be applicable. To view these costs, please click here.

How long will it take to get the power connected?

For small business customers (those businesses which consume less than 160 MWh of electricity per annum) within an existing Horizon Power licensed area where the powerlines run past the property, will be connected within 20 business days of acceptance of our quotation.

If the supply to your premise requires the network to be extended or upgraded, a period of up to 12 weeks may be required. You will be advised if this appies to you when we respond to your application.

To connect a commercial or industrial development, a quotation will be provided with 10 - 14 days from when all information required to assess your application has been received. From quotation acceptance, we endeavour to connect all customers within 12 weeks. A longer period of time may be required if the network requires reinforcement to accommodate your power requirements. You will be advised if this applies to you when we respond to your application.

Horizon Power may undertake a safety inspection of the property at any time in the construction process or following completion. The lot number or other means of identification (as stated on the First Notice) should be clearly visible from the street. If an inspection finds that the electrical work does not meet current requirements, an Inspector's Order will be issued. The electrical contractor responsible for the installation must rectify the defects, sign the Inspector's Order and return it to Horizon Power before the electricity can be connected.

There are several important things that need to happen to ensure your power is connected on time. These are best discussed at your pre-start meeting with the builder.

Upgrading your business?

Applications for upgrades to existing connections can be made by completing the forms available here. You may need to engage the services of a licensed electrican to complete all the information required.

Please note: There may be additional costs to connect to our network. Click here to view a full list of associated costs.