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Building or upgrading your home

Where do I start?

You need to contact Horizon Power's Customer Service Representatives on 1800 267 926 to establish your account with us. You will be provided with a Customer Reference Number which you should provide to your builder at the pre-start meeting. Alternatively you can download an application form here and send it to us by fax or post.

When you call us

Be clear about what name the account is to be opened in when your power is connected. We will require a name, date of birth, contact number, mailing address and details of any partner that will need access to your account.

Your builder and his electrical contractor will quote this Customer Reference Number (CRN) when dealing with us regarding power supply to your new property.

What happens next?

When you have a CRN you or your electrical contractor will need to complete the Application for Underground Supply in an Overhead Area form and return this form to us with a site plan.

How much will it cost?

The standard fee for a new domestic underground supply is $750 (terms and conditions apply).

All electrical work on the customer's property/premise is the responsibility of the customer's electrical contractor.

Horizon Power may undertake a safety inspection of the property at any time in the construction process or following completion. The lot number or other means of identification (as stated on the First Notice) should be clearly visible from the street. If an inspection finds that the electrical work does not meet current requirements, an Inspector's Order will be issued. The electrical contractor responsible for the installation must rectify the defects, sign the Inspector's Order and return it to Horizon Power before the electricity can be connected.

How long will it take to get the power connected?

New residential customers within an existing Horizon Power licensed area where the powerlines run past the property will be connected within 20 business days of receipt of application. If the supply to your premise requires the network to be extended or upgraded, a period of up to 12 weeks may be required. You will be advised if this applies to you when we respond to your application. There are several important things that need to happen to ensure your power is connected on time. These are best discussed at your pre-start meeting with the builder.

Upgrading you home?

Applications for upgrades to existing connections can be made by completing the forms available here. You may need to engage the services of a licensed electrican to complete all the information required.

Please note: There may be additional costs to connect to our network. Click here to view a full list of associated costs.